Guidelines on Recovering Funds Lost in UPI or Banking Fraud


The ubiquity of online transactions has seamlessly integrated into our daily routines. Yet, the popularity and accessibility of UPI and internet banking have made them prime targets for fraudsters.

Digital transactions, encompassing UPI and internet banking, have seamlessly integrated into our daily lives. However, the ease of online payments also exposes individuals to the risk of falling prey to various scams and frauds. Whether it’s UPI fraud, banking scams, or deceptive schemes offering online money transfers, scammers are continuously devising new ways to deceive people. To ensure your safety, it’s crucial to be aware of the types of scams and, more importantly, understand how to recover lost money. Here is a comprehensive guide on the steps you can take if you or someone you know has fallen victim to an online scam.

UPI Fraud

Unified Payments Interface (UPI) has revolutionized digital payments in India, providing a quick and convenient way to transfer money. However, UPI transactions are not immune to fraud. If you become a victim of UPI fraud, follow these steps:

  1. Reporting to UPI Service Provider:
    • RBI guidelines recommend informing the UPI service provider (e.g., GPay, PhonePe, Paytm) about the fraudulent transaction immediately.
    • Flag the transaction and request a refund through the service provider’s support mechanisms.
  2. NPCI Complaint Portal:
    • If your UPI service provider is unresponsive, file a complaint on the National Payments Corporation of India (NPCI) portal at
    • Alternatively, file a complaint with the Payment Service Provider (PSP) bank and the bank where you maintain your account.
  3. Banking Ombudsman and Digital Complaints:
    • If the issue persists for 30 days, approach the Banking Ombudsman or the Ombudsman for Digital Complaints.
    • Submit an official complaint to the Ombudsman following RBI guidelines for digital transactions.
    • You can also do this online at or by sending an email to the Banking Ombudsman at

Banking Frauds

Banking frauds involve cybercriminals stealing sensitive information to conduct unauthorized transactions, often through phishing links or system hacking. If you fall victim to such fraud, take these steps:

  1. Immediate Reporting to the Bank:
    • Notify your bank about the unauthorized transaction as soon as possible. File your report within three days to avoid potential losses up to Rs 25,000.
  2. Insurance Company Communication:
    • The bank will inform the insurance company about the fraud to limit your liability.
    • Compensation from the bank should be processed within 10 working days.

Cybercrime Portal

For cases such as work-from-home scams or lottery fraud targeting bank accounts, contact bank officials. If your case is complicated, file a complaint on the Cybercrime portal. You can report the fraud to local police or register a complaint on the National Cyber Crime Reporting portal (Helpline Number – 1930) either by calling or online through

How to Prevent Online Scams

The best way to avoid falling victim to an online scam is to be aware of different types of scams and how to spot them. Take steps to protect your personal information and online accounts:

  • Never give out personal information to anyone you do not know and trust.
  • Exercise caution when clicking on links in emails or text messages to avoid fake websites.
  • Use strong passwords for online accounts.
  • Enable two-factor authentication for added security.

By staying informed and vigilant, you can significantly reduce the risk of falling prey to online scams.

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