How to Reserve Delhi Metro Tickets via WhatsApp

Technology

The WhatsApp Metro Ticketing System Now Supports English and Hindi, Serving All 12 Delhi-NCR Metro Lines and 288 Metro Stations, Including Gurugram Rapid Metro

The Delhi Metro Rail Corporation (DMRC) has expanded its WhatsApp-based ticketing system to encompass all the metro lines within the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro. In partnership with Meta and their authorized partner, Pelocal Fintech Pvt. Ltd, DMRC launched this service to offer commuters a convenient and efficient way to travel.

The WhatsApp-based metro ticketing system enables passengers to easily purchase tickets from the comfort of their homes or workplaces. The chatbot supports both English and Hindi and now includes all 12 metro lines and 288 metro stations in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro.

How to Book a Metro Ticket via WhatsApp:

  1. Send a message with the text “Hi” to +91 9650855800, or scan the provided QR code at any metro station.
  2. Select your preferred language.
  3. Tap on the “Buy Ticket” button.
  4. Enter your source and destination stations.
  5. Choose the number of tickets you require.
  6. Review your journey details and proceed to make the payment.
  7. You will receive a payment link.
  8. After payment, you will receive a QR-based ticket on WhatsApp.

Important Notes:

  • Users can generate a maximum of 6 QR tickets in a single transaction.
  • Ticket booking is available between 6 am to 9 pm for all metro lines and from 4 am to 11 pm for the Airport Line (Orange Line).
  • Ticket cancellations are not permitted when using WhatsApp Ticketing.
  • A minor convenience fee is applied to credit/debit card transactions, while UPI-based transactions do not incur any convenience fee.
  • Passengers can book up to 6 QR-based metro tickets for a single journey.
  • Each QR-based metro ticket remains valid for the entire day of purchase.
  • After entering the metro station, passengers have a 65-minute window to exit.
  • To use the QR-based ticket, simply scan the available QR code at the metro station’s entry gate.

Vikas Kumar, Managing Director of Delhi Metro Rail Corporation (DMRC), commented on the feature, stating, “Providing metro commuters with the option to purchase metro tickets through a simple chat will significantly enhance their travel experience. WhatsApp is the preferred messaging platform for the majority of Indians, and buying a metro ticket will now be as easy as messaging a friend or family member. We are confident that this integration will encourage more commuters to choose the Delhi metro as their preferred mode of travel.

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