redBus Introduces Direct Bus Ticket Booking via WhatsApp: Here’s How It Works


redBus Unveils Innovative Chatbot Feature for Booking Bus Tickets via WhatsApp

redBus, the online bus ticketing platform, has introduced a new and convenient method for booking tickets. Travelers can now directly book bus tickets through the redBus chatbot on WhatsApp. This chatbot streamlines the booking process by allowing customers to interact with it on WhatsApp.

Leveraging the immense popularity and convenience of WhatsApp, one of the country’s most widely used platforms, redBus aims to enhance its booking process and user experience. The company explains that the WhatsApp chatbot not only simplifies ticket booking but also offers real-time assistance and personalized recommendations for future travels. This new feature is now available on the platform.

Mr. Manoj Agarwala, CBO of redBus, commented on the addition of the WhatsApp chatbot, stating, “redBus is committed to utilizing cutting-edge technology to elevate the travel experience for our customers. We are excited to introduce this feature that enables travelers to seamlessly book bus tickets through WhatsApp. By developing our WhatsApp chatbot and expanding our services through innovative channels, we are making travel planning more accessible, convenient, and tailored to our customers. This innovation underscores our dedication to providing a smooth and hassle-free booking experience.”

Features of the WhatsApp Ticket Booking Feature

According to redBus, the new WhatsApp chatbot feature simplifies the ticket booking process, eliminating the need to visit multiple websites or download additional applications. Customers will receive real-time booking confirmations and e-tickets directly on WhatsApp. Additionally, 24/7 customer support is available via WhatsApp, ensuring a seamless and delightful experience.

How to Book Bus Tickets from redBus via WhatsApp

Follow these steps to book your bus tickets using the newly launched redBus WhatsApp chatbot:

  • Save the redBus chatbot number, 8904250777, in your WhatsApp contacts.
  • Open WhatsApp and start a chat with the redBus chatbot by sending a simple “Hi.”
  • The chatbot will greet you and ask your preferred language, offering a choice between English and Hindi.
  • Proceed to select the ‘Book Bus Ticket’ option.
  • Share and confirm your location.
  • Provide your journey details and click ‘Continue.’
  • Customize your travel preferences, such as AC or non-AC, preferred departure time, etc.
  • Explore the available buses based on your criteria, considering factors like time and fare.
  • Enter passenger details and choose your desired dropping point.
  • Opt for a payment method, which can be done through WhatsApp, Phone, or Gpay.
  • Once your ticket is confirmed, you will receive ticket details and an e-ticket via the WhatsApp chat.

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